Terms of Use — Areti Core

Last updated: 2026-04-15 Version: 1.0

These Terms of Use ("Terms") govern the use of the software-as-a-service platform "Areti Core" and all associated services and integrations provided by ARETI GmbH.

§ 1 Scope, contracting parties

(1) These Terms apply to all services that ARETI GmbH, Saarstraße 7, 80797 München, Germany, registered in the commercial register under Amtsgericht München, HRB 248858, VAT ID DE323997805 (hereinafter "ARETI"), provides to customer companies (hereinafter "Customer").

(2) Areti Core is directed exclusively at entrepreneurs within the meaning of § 14 of the German Civil Code (BGB), legal entities under public law, or public-law special funds. Contracts with consumers within the meaning of § 13 BGB are excluded.

(3) Any deviating, conflicting, or supplementary general terms and conditions of the Customer only become part of the contract if and to the extent that ARETI has expressly agreed to their applicability in writing.

§ 2 Subject matter of the contract

(1) The subject of the contract is the provision of the "Areti Core" software as a web-based application over the internet for use by the Customer and its authorised users in exchange for a fee.

(2) Areti Core is a modular business suite consisting of the modules ARES (sales / leads), HERA (CRM), and ATHENA (finance). The specific scope of services booked by the Customer is set out in the individual order form, quote, or contract between ARETI and the Customer.

(3) ARETI continues to develop Areti Core. Changes that do not materially restrict the Customer's contractual use are reserved.

(4) Areti Core offers optional integrations with third-party services. These include in particular:

• the Zoom integration for the automatic creation, updating, and deletion of Zoom meetings on behalf of the connected user when appointments are booked, rescheduled, or deleted in Areti Core,
• the email and calendar integration (via Unipile SAS) for bi-directional synchronisation of personal mailboxes and calendars with Areti Core,
• the AI-assisted data enrichment (via OpenAI Ireland Ltd.) for qualifying leads based on publicly available company websites,
• further integrations that ARETI may add to the service over time.

An integration is activated solely by the Customer or an authorised user. Details of each integration — including the scopes requested and the data processed — are set out in the Privacy Policy and the respective integration documentation.

§ 3 Conclusion of contract

(1) The presentation of Areti Core on the website https://reticor.io does not constitute a binding offer. The contract is concluded by accepting an individual quote or by booking a subscription through an order process provided by ARETI.

(2) After conclusion of the contract, ARETI sets up a workspace for the Customer with at least one administrator account.

§ 4 Rights of use

(1) For the duration of the contract, ARETI grants the Customer the non-exclusive, non-transferable, non-sublicensable right to use the contractually agreed functions of Areti Core as intended.

(2) The Customer may only allow its own employees or third parties commissioned by it to use the platform as part of its own business operations. Reselling, sublicensing, or making the platform available to third parties outside the Customer's own workspace, whether for consideration or free of charge, is not permitted without prior written consent from ARETI.

(3) The Customer is not entitled to decompile, disassemble, reverse engineer, or otherwise attempt to obtain the source code of Areti Core, except where mandatory law permits such an action. The mandatory rights under §§ 69d, 69e of the German Copyright Act (UrhG) remain unaffected.

§ 5 Scope of services and availability

(1) ARETI provides Areti Core to the extent contractually agreed. Delivery of the software takes place at the router outlet of the data centre used by ARETI.

(2) ARETI endeavours to keep the platform highly available. A specific Service Level Agreement (SLA) with guaranteed availability values only exists if it has been individually agreed.

(3) ARETI is entitled to carry out maintenance work on the platform. Planned maintenance work is announced to the Customer in advance where possible and, where possible, carried out outside normal business hours (Mon–Fri 9:00–18:00 CET).

(4) Using Areti Core requires a functioning internet connection and an up-to-date web browser (current version of Chrome, Safari, Firefox, or Edge) on the Customer side. The Customer is responsible for providing the required client-side hardware and software.

§ 6 Customer duties to cooperate

(1) The Customer will treat its access credentials as confidential and store them securely. It is obliged to inform ARETI without undue delay if it becomes aware of unauthorised access to its user account or the theft of its access credentials.

(2) The Customer is responsible for the accuracy of the data that it and its users enter into Areti Core.

(3) The Customer ensures that it is entitled to process the data it enters — in particular personal data of its leads, contacts, and customers — and that it has obtained all consents required for this purpose. The Customer indemnifies ARETI against all third-party claims based on a breach of this obligation.

(4) The Customer must not use Areti Core for unlawful purposes. In particular, the following is prohibited:

1. uploading, storing, or distributing content that violates applicable law, trademark rights, copyrights, personal rights, or public morality;
2. sending unsolicited commercial emails (spam) or other violations of competition law and data protection consent requirements;
3. attempting to circumvent the platform's security mechanisms, read data of other tenants, or obtain unauthorised access;
4. excessive use of resources that could impair operation for other customers.

(5) The Customer is obliged to use every activated third-party integration (in particular Zoom, Unipile, Google, Microsoft, OpenAI) only in accordance with the then-applicable terms of service and privacy policies of the respective third-party provider.

§ 7 Customer data, processing on behalf

(1) All data that the Customer enters into Areti Core or that Areti Core processes on behalf of the Customer as part of its use ("Customer Data") remains the property and sole control of the Customer. ARETI does not acquire any rights of its own to Customer Data.

(2) Where ARETI processes personal data on behalf of the Customer, a Data Processing Agreement (DPA) under Art. 28 GDPR is to be concluded between the parties. The DPA template is part of these Terms and is available on request at connect@areti.de.

(3) ARETI will support the Customer in fulfilling its GDPR obligations, in particular with regard to data subject requests, data protection impact assessments, and notifications of data breaches.

(4) Upon termination of the contract, ARETI will make the Customer Data available for export for a period of at least 30 days. After this period, the data will be deleted or anonymised in accordance with the Privacy Policy, provided no statutory retention obligations apply.

§ 8 Fees and payment terms

(1) The fees payable by the Customer result from the individual quote, the order form, or ARETI's price list. All prices are exclusive of the applicable statutory value-added tax.

(2) Unless otherwise agreed, invoicing takes place monthly or annually in advance by invoice or automatic debit (SEPA direct debit, credit card).

(3) Invoices are due for payment without deduction within 14 days of the invoice date. If the Customer defaults on payment, ARETI is entitled to charge default interest at the statutory rate and, after prior reminder and grace period, to temporarily suspend access to the platform.

(4) ARETI is entitled to adjust the fees once per calendar year at the beginning of the next billing period with three months' notice. In this case the Customer is entitled to terminate the contract extraordinarily with effect from the date on which the price change takes effect.

§ 9 Contract term and termination

(1) The contract is concluded for an indefinite period or for an individually agreed minimum term. The exact term is set out in the order form or individual contract.

(2) The contract may be terminated by either party with 30 days' notice to the end of the current billing period, unless a different minimum term has been agreed.

(3) The right to extraordinary termination for good cause remains unaffected. Good cause exists for ARETI in particular if the Customer, despite a warning and a reasonable grace period, breaches material obligations under this contract, in particular § 6 (duties to cooperate) or § 8 (payment obligations).

(4) Terminations require text form (§ 126b BGB). Termination by email to connect@areti.de is sufficient.

§ 10 Rights to the software

(1) All rights to Areti Core, including copyright, trademark, and patent rights, remain with ARETI or its licensors.

(2) The Customer may neither remove nor modify notices of ARETI, copyright notices, or other protective rights notices.

(3) Feedback, suggestions, or ideas that the Customer submits to ARETI during use may be used by ARETI to further develop the platform without remuneration.

§ 11 Third-party services and integrations

(1) Areti Core integrates third-party services, in particular hosting and database services (Vercel, Supabase, AWS), video conferencing services (Zoom), email and calendar providers via Unipile (Google, Microsoft, iCloud, IMAP/CalDAV), AI services (OpenAI), as well as workflow automation and e-signature services. A full list of processors is available in the Privacy Policy.

(2) The respective third-party provider is solely responsible for the content, availability, and performance of third-party services. Incidents at third-party services that are not attributable to ARETI do not constitute a defect in the services provided by ARETI.

(3) The use of any activated integration is additionally subject to the then-applicable terms of service and privacy policies of the third-party provider. The Customer acknowledges that ARETI has no influence over changes to these terms.

§ 12 Warranty

(1) ARETI warrants that Areti Core corresponds to the contractually agreed condition and is suitable for the contractually intended use.

(2) Absolute freedom of errors in the software cannot be guaranteed according to the state of the art. Liability for defects that only insignificantly reduce the contractual suitability of the use of Areti Core is excluded.

(3) The Customer is obliged to report identified defects to ARETI in text form without undue delay after discovery.

(4) In the event of a defect, ARETI is entitled to first remedy the defect or provide a defect-free version as subsequent performance.

§ 13 Liability

(1) ARETI is liable without limitation for intent and gross negligence and for damage resulting from injury to life, body, or health based on a negligent breach of duty by ARETI or an intentional or negligent breach of duty by a legal representative or vicarious agent of ARETI.

(2) In the event of a slightly negligent breach of material contractual obligations (so-called cardinal obligations — obligations whose fulfilment enables the proper performance of the contract in the first place and on whose compliance the Customer may regularly rely), ARETI's liability is limited in amount to the foreseeable damage typical of the contract.

(3) ARETI is not liable beyond this. This applies in particular to liability for slightly negligent breaches of non-material contractual obligations.

(4) The above liability limitations do not apply in the case of mandatory statutory liability (in particular under the German Product Liability Act), in the case of assumption of an express warranty, or in the case of fraudulently concealed defects.

(5) ARETI is not liable for indirect damages, consequential damages, lost profits, lost business opportunities, or data losses, provided that this liability limitation is permissible under paragraphs 1 to 4. The Customer is obliged to take appropriate data backup measures itself as part of its duty of care, in particular to carry out regular data exports.

(6) Where ARETI's liability is excluded or limited, this also applies to the personal liability of ARETI's employees, workers, staff, representatives, and vicarious agents.

§ 14 Indemnification

The Customer indemnifies ARETI against all third-party claims made against ARETI on the basis of a breach of these Terms, unlawful content that the Customer has entered or uploaded into Areti Core, or the Customer's infringement of third-party rights. This indemnification obligation also covers reasonable legal defence costs.

§ 15 Confidentiality

(1) The parties undertake to keep all confidential information of the other party that becomes known to them in the course of the business relationship secret and not to use it for their own purposes or the purposes of third parties.

(2) Confidential information includes in particular trade and business secrets, technical and economic parameters, customer data, and pricing.

(3) The confidentiality obligation applies for the duration of the contract and for a further three years after its termination.

§ 16 Data protection

The processing of personal data by ARETI takes place in accordance with the applicable data protection laws, the Privacy Policy of ARETI GmbH, and the Data Processing Agreement concluded between the parties.

§ 17 Changes to these Terms

(1) ARETI is entitled to change these Terms for good cause, in particular in the event of changes in the legal framework, supreme court rulings, or a material change in the scope of services.

(2) Changes are announced to the Customer at least 30 days before their planned entry into force in text form (e.g. by email to the administrator of the Customer account).

(3) If the Customer does not object to the changes within 30 days of receiving the notice of change, the changes are deemed to have been accepted. ARETI will point out the meaning of silence and the possibility of objection in the notice of change. If the Customer objects, ARETI is entitled to extraordinarily terminate the contract at the time the changes are planned to take effect.

§ 18 Final provisions

(1) These Terms are governed by the laws of the Federal Republic of Germany, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG) and the conflict-of-laws rules of private international law.

(2) The exclusive place of jurisdiction for all disputes arising out of or in connection with this contract is München, provided the Customer is a merchant within the meaning of the German Commercial Code (HGB), a legal entity under public law, or a public-law special fund. ARETI is also entitled to sue the Customer at its general place of jurisdiction.

(3) Should individual provisions of these Terms be or become invalid or unenforceable, the validity of the contract remains unaffected in all other respects. The invalid or unenforceable provision shall be replaced by the valid and enforceable provision that comes closest economically to the purpose pursued by the parties with the invalid provision.

(4) Changes and additions to these Terms require text form. This also applies to any change to this written form clause.

(5) Offsetting against claims by ARETI is only permitted with undisputed or legally established counterclaims.

Contact

ARETI GmbH Saarstraße 7, 80797 München Germany

Managing Director: Philippe Sünram Commercial register: Amtsgericht München, HRB 248858 VAT ID: DE323997805

Email: connect@areti.de Phone: +49 89 215 368 590 Website: https://reticor.io